Privacy Policy /
Website Policy

1. Appropriate Collection of Personal Information and Notification Regarding Purpose of Use

   The Company identifies the purpose of use to the greatest extent possible and utilizes appropriate means to collect personal information (personal information as defined in the Act on the Protection of Personal Information). When collecting personal information, we announce the purpose of use in advance, or give notice or announce the purpose to customers soon after collection. However, when directly receiving the information in writing, etc., from the customer, we will specify the purpose of use in advance (hereinafter, these measures as referred to as “giving (given) notice”).

2. Use of Personal Information

   The Company will not use personal information in a manner that may encourage or induce illegal or unjust acts. The Company will only use personal information within the scope of the purpose of use for which we have given notice to our customers. However, this does not apply where we receive authorization from the customer in advance, or when it should be handled as an exception in accordance with the law.

3. Provision of Personal Information to Third Parties

   The Company will not disclose or supply personal data (refers to personal information contained in personal information databases or the equivalent, where “personal information databases or the equivalent” refers to systems which contain a collection of information (including personal information) which is systematically organized so as to be searchable for particular personal information, as defined by the Act on the Protection of Personal Information and Cabinet orders) to a third party without obtaining authorization from the customer in advance. However, this does not apply in the following cases.

   1. When based on laws and regulations;
   2. When it is necessary to protect the life, wellbeing, or property of an individual, and it is difficult to obtain the consent of the customer;
   3. When there is a special need to improve public wellbeing or promote healthy child development, and it is difficult to obtain the consent of the customer;
   4. When there is a need to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the customer is likely to interfere with the performance of those functions;
   5. When providing information to a subcontractor within the scope necessary for the execution of the Company’s business.

4. Management of Personal Information

   The Company strives to keep the personal information it handles as correct and up-to-date as necessary to fulfil its purpose of use. Furthermore, we take necessary and appropriate measures to prevent the leakage, loss, damage, or improper access of this data. We also supervise employees and subcontractors in an effort to implement appropriate management.

5. Inquiries Concerning Personal Data in Our Possession

   Within a reasonable scope, the Company will respond to requests from a customer (including a representative of a customer) for disclosure, notice of purpose of use, amendment, cessation of use, cessation of provision to third parties, etc., concerning personal data of that customer in our possession (personal data for which the Company has the authority to disclose, amend, etc., the content, excluding information where it is stipulated by government ordinance that revelation of its existence may damage public or other interests) in accordance with the law, following confirmation that the request was made by the actual customer (or representative).

6. Complaint Handling

   The Company will seek to promptly and appropriately address complaints from customers regarding the personal information handled by the Company, and will strive to have internal systems in place for this purpose.

1. Name and address of the business handling personal information (the Company) and name of the representative

   As listed below.

   Corporate Profile

2. Purpose of Use of Personal Information Handled by the Company

   The personal information of customers will be used for the following purposes in the operations described in the following section entitled “Operations of the Company Which Handle Customers’ Personal Information.”

   1. Business communications
   2. Executions of contracts such as provision of products and services
   3. Announcement and provision of products and services handled by the Company and its group companies
   4. Announcements regarding various seminars, exhibitions, etc., held by the Company and its group companies
   5. Various surveys such as questionnaires, etc.
   6. Response to inquiries and requests from customers
   7. In cases where the Company has separately indicated the purpose of use, that individual purpose of use

   ＜The Company’s Businesses That Handle Personal Information of Customers＞

   1. Warehousing and customs clearance
   2. Transportation business, port transportation business, cargo truck transportation business, freight forwarding business, and handling businesses and agency businesses for air cargo, etc.
   3. Consulting business related to items (1) and (2) above
   4. Work related to measurement certification
   5. Administrative agency business related to domestic transactions, import/export transactions, etc.
   6. Sales, leasing and rental businesses for furniture, food, clothing, air conditioning equipment, nursing care products, packaging and transportation equipment, etc.
   7. Businesses related to sales of information and communication equipment and software, etc.
   8. Assembly and inspection of automobile parts, aircraft parts, electronic parts, etc.
   9. Operation, management and renting of parking facilities
   10. Renting, leasing, brokerage and management of movable property and real estate
   11. Store sales of veterinary drugs
   12. All operations related to the preceding items

3. Joint Use with the Company’s Affiliated Companies

   The Company will jointly use the personal data of customers as follows:

   (1) Personal data items to be jointly used

   Customer’s company name, affiliation, name, position, address, telephone number, email address, company website address, fax number, and other contact information listed on business cards, etc.

   (2) Scope of Joint Users

   Toyota Tsusho Corporation and the subsidiaries and affiliated companies of Toyota Tsusho Corporation (*)

   *Please refer to the link below for the scope of applicable subsidiaries and affiliated companies.

   Main consolidated subsidiaries and affiliated companies

   (3) Purpose of use by the entity jointly using the personal data

   The purpose of use is the same as that for which the Company has given notice.

   (4) Entities responsible for managing personal data to be jointly used

   Corporate Profile

4. Contact Point for Requests and Inquiries

   Please direct requests related to disclosure of personal data held by the Company, procedures for cessation of provision to third parties, etc., inquiries regarding the Company’s handling of personal information and measures for safe management, complaints, etc., to the following contact point.

   15F Symphony Toyota Building, 11-27, Meieki 4-chome, Nakamura-ku, Nagoya, Aichi 450-0002, Japan
   TOYOTSU LOGISTICS SERVICE CO.,LTD. GENERAL AFFAIRS DEPT.
   TEL:052-558-2100
   Hours: 9:00 a.m. to 5:45 p.m. (excluding Saturdays, Sundays, and holidays)

5. Procedures to Request Disclosure, Notification of Purpose of Use, Correction, Suspension of Use, Suspension of Provision to Third Parties, etc.

   Requests for disclosure, notification of purpose of use, correction, suspension of use, suspension of provision to third parties, etc., will be accepted through the written procedures prescribed by the Company. Please note that we may be unable to respond to your request unless you follow the prescribed procedures. Also, please note that we may be unable to respond to all or part of your request due to compliance with the provisions of laws and regulations.

   1. When Requesting Disclosure or Notification of Purpose of Use

      (1) How to make a request

      For information on how to request disclosure or notification of purpose of use, please contact the “Contact Point for Requests and Inquiries” listed above. We will send the designated written documents by postal mail.

      (2) Identity verification, etc.

      If the request is made by the actual individual, we will use the following documents to verify the identity of that individual.
      Residence card or alien registration card
      Excerpt from family register
      Copy of driver’s license
      Copy of passport
      If the request is made by an agent, please submit a document (power of attorney, etc.) that confirms the authority of the representative. We will also verify the identity of the agent.

      (3) Fees

      If the Company responds to your request in writing, you may be charged a designated fee by bank transfer. If the Company sends you documents by mail, you will also be required to pay the fee for ordinary registered mail.

      (4) Response method

      The Company will engage in disclosure via the method specified by the customer (including the agent; the same applies hereinafter) from among the following methods. However, if disclosure by the method specified by the customer incurs a large cost, or if disclosure by that method is difficult, the Company will notify the customer of the situation and engage in disclosure via method “a.” If the customer does not specify the method of disclosure or issue an objection, the Company will disclose information via method “b.”

      • a. Issuance of documents
      • b. Send of electromagnetic records in the form of an email attachment

      In regard to notification of the purpose of use, the Company will issue a response document from the Company to the customer’s address (the address stated on the designated document) by registered mail with proof of delivery. If the customer decides not to have disclosure for all or part of retained personal data or records provided to a third party or decides not to receive notification of the purpose of use, or if the relevant information does not exist, the Company will immediately notify the customer of that situation.

      (5) When not possible to disclose information or provide notification of purpose of use

      Please note that in the following cases, the Company may not be able to respond to a customer request for disclosing information or providing notification of purpose of use.

      • a. If there are any omissions, errors, etc., in the written content or attached documents
      • b. If the authority of the agent cannot be confirmed (if the request is made by an agent)
      • c. If based on laws and regulations
      • d. If the customer does not pay fees

      (6) When the Company does not possess the requested personal information

      The Company will inform the customer that the Company does not possess the requested personal information.

   2. When requesting correction, suspension of use, etc.

      Based on laws and regulations, the aforementioned Contact Point for Requests and Inquiries of the Company will respond to requests after confirming that the request was made by the actual customer (including an agent of the customer). The following items of the aforementioned “I. When Requesting Disclosure or Notification of Purpose of Use” also apply to “Ⅱ. When requesting correction, suspension of use, etc.”

      1. How to make a request
      2. Identity verification, etc.
      3. When not possible to disclose information or provide notification of purpose of use
      4. When the Company does not possess the requested personal information

6. Matters in regard to safety management measures

   (1) Safety management measures within the Company

   In addition to formulating and maintaining basic policies and internal regulations regarding the handling of personal information, the Company has established necessary and appropriate measures for safe management of personal information such as appointing a person in charge of handling personal information, periodically conducting employee training, taking measures to prevent theft and loss of equipment that handles personal information, and implementing access controls.

   (2) Supervision of employees, etc.

   When the Company has our employees handle personal information, the Company engages in the necessary and appropriate supervision to ensure the safe management of the personal information; for example, the Company requires employees to maintain confidentiality and conducts periodic inspections of the handling status. When the Company outsources all or part of the handling of personal information, the Company engages in the necessary and appropriate supervision to ensure the safe management of the outsourced personal information; for example, the Company conducts regular audits based on the contract with the outsourcing company.

   (3) Understanding the external environment

   When handling personal information in a foreign country, our company regularly collects and understands information about the personal information protection system in that country, and then takes security control measures.

   (End)

   Established on November 1, 2006
   Revised October 19, 2023

1. The Company will appropriately handle specific personal information, etc., within the scope of legal affairs related to Individual Numbers.
2. The Company will appropriately collect, use, provide, store, and dispose of specific personal information, etc., and will formulate and comply with internal regulations stipulating matters related to said actions.
3. The Company will provide education, training, audits, etc., to persons who handle specific personal information, etc.
4. The Company will comply with laws, regulations, guidelines established by the government, and other norms regarding the handling of specific personal information, etc.
5. The Company will take managements for safe measures to prevent the leakage, loss, or damage of specific personal information, etc. Iin the unlikely event that a leak, etc., occurs, the Company will take prompt corrective measures depending on the incident.
6. The Company will respond appropriately and promptly to complaints and consultations from individuals regarding specific personal information, etc. Inquiries from individuals will be accepted at the contact point listed below.
7. The Company will continuously review and improve the management system for specific personal information, etc.

Contact Point for Inquiries on Protection of Specific Personal Information, etc.

TOYOTSU LOGISTICS SERVICE CO.,LTD.
Established on January 1, 2016

1. Warranty and Liability Limitations

   • Customers assume all risk for use of the website of Toyotsu Logistics Service (hereinafter, “the Website”). Although we carefully create and manage the documents, photos, illustrations, videos, software, links, and other information posted on the Website, please note that Toyotsu Logistics Service Co., Ltd. (hereinafter, “Toyotsu Logistics Service”) does not guarantee the accuracy and completeness of all information.
   • Toyotsu Logistics Service may change all or part of the content posted on the Website without prior notice to customers. Furthermore, Toyotsu Logistics Service makes no promises to update this website.
   • Toyotsu Logistics Service is not responsible for any damage caused by information (including data) obtained by customers from the Website. Furthermore, Toyotsu Logistics Service is not responsible for any damage caused by the use of various information obtained from the Website or other sites that have links to the Website (including links from the Website).
   • It may not be possible to use the Website properly due to the communication environment, the customer’s computer environment, or other reasons.
   • Toyotsu Logistics Service may suspend or terminate the Website without prior notice to customers.

2. Copyrights, etc.

   • The documents, photographs, illustrations, videos, software, etc., on the Website are protected by copyrights, patents, trademark rights, and other rights belonging to Toyotsu Logistics Service and its affiliated companies (hereinafter, collectively referred to as “Toyotsu Logistics Service”).
   • Users may display, reproduce, print, etc., the documents, photographs, illustrations, videos, software, etc., on the Website based on the premise that said items will not be used in an environment where they can be viewed by third parties or used for commercial purposes. However, modification of said items is not permitted. Even if said items are used based on the premise that they will not be used in an environment where they can be viewed by a third party or used for commercial purposes, any notices related to copyrights, etc., cannot be removed.
   • Toyotsu Logistics Service does not license any third party’s copyrights, patent rights, trademark rights, or any other rights.

3. Governing Law and Jurisdiction

   • The Website is under the control of Toyotsu Logistics Service. Although the Website can be accessed from countries with differing laws around the world, both users who access this website and Toyotsu Logistics Service agree to be bound by the laws and regulations of Japan in regard to use of the Website.
   • Toyotsu Logistics Service does not make any statements or indications on the Website regarding whether the content of the Website is appropriate for the environment of the user accessing the Website. Access to the Website is based on the free will of the user accessing the website, and the user accessing the Website is responsible for the use of the Website.
   • Unless otherwise specified, all disputes related to the use of the Website shall be subject to the exclusive jurisdiction of the Nagoya District Court as the court of first instance.

4. Recommended Environment

   Recommended browsers

   • Microsoft Edge: Latest version (Windows)
   • Mozilla Firefox: Latest version (Windows/macOS/iOS/Android)
   • Google Chrome: Latest version (Windows/macOS/iOS/Android)
   • Safari: Latest version (macOS/iOS)

   Required plugins

   The Website provides content using animations, videos, PDFs, etc., for the enjoyment of users. In order to enjoy the content, we recommend that users prepare the following plug-in software.

   To view PDF files, you will need Adobe® Acrobat® Reader® (free).

   Adobe Acrobat Reader
   Download

5. JavaScript

   Some pages on the Website use JavaScript to increase the convenience of use. If JavaScript is disabled in your browser settings, the Website may not function or display correctly. When using the Website, please enable JavaScript in your browser settings.

6. Cookies

   • The Website may use cookies to increase the convenience of browsing the Website when a user revisits the Website.
   • Cookies are information that a website sends to your browser. Cookies are recorded on your computer. However, the recorded information does not include any information that can be used to identify individuals, such as the customer’s name, address, telephone number, or email address. Furthermore, cookies will not have any negative impact on your computer.
   • You can specify your browser settings not to use cookies. Even when cookies are disable, there will be no problem in viewing the Website. Please contact each software manufacturer for information on how to configure your browser.

7. Use of Google Analytics

   The Website uses services provided by Google Analytics to ascertain the status of site usage. Google Analytics uses cookies to collect site usage trends without identifying users, and is managed based on Google’s privacy policy. Please see the Google’s homepage for explanations regarding the Terms of Use and Privacy Policy of Google Analytics. Please note that Toyotsu Logistics Service is not responsible for any damage caused by the use of Google Analytics services.

8. Security

   • The Website may use SSL (Secure Sockets Layer protocol) to protect the personal information of customers.
   • SSL is a security function designed to protect important information such as personal information exchanged over the internet from interception by third parties. SSL is used for encryption when sending and receiving the personal information of customers entered on the Website.

9. Links on the Website

   It is not necessary to contact Toyotsu Logistics Service when linking to the Top Page (https://www.tlsnet.co.jp) of the Website, regardless of whether said links are for profit, non-profit, or intranet. However, links from the following types of websites are strictly prohibited.

   • Websites containing content that slanders or intends to damage the credibility of Toyotsu Logistics Service, its officers or employees, or other companies (persons) or organizations.
   • Websites that contain adult content, websites that contain content that violates public order and morals, websites that contain illegal or potentially illegal content, or websites that involve illegal or potentially illegal activities.
   • Websites which may mislead third parties by making it unclear that the link is to the Website of Toyotsu Logistics Service, such as by displaying the Website within a frame.
   • Other websites deemed in appropriate by the Company.

   Instead of using a link, if you would like to post the Website in publications such as magazines, books, advertisements, etc., or reprint it on a storage medium such as a CD-ROM, please use the “Inquiries” from to contact the Company in advance.

10. Accessibility

    In conjunction with the spread of the internet, an increasing number of users are using homepages as a means of accessing information. Furthermore, since the international web standardization organization World Wide Web Consortium (W3C) announced the Web Content Accessibility Guidelines 1.0 in May 1999, companies mainly in Europe and the United States have been working to promote web accessibility.
    Toyotsu Logistics Service considers web accessibility to be an important theme when disseminating information on the internet, and we work to operate the Website with accessibility in mind. Toyotsu Logistics Service will continue to provide users who visit the Website of Toyotsu Logistics Service with an easy-to-use website which makes it possible to access the required information.

11. Inquiries Related to the Website

    Please use the “Inquiries” form if you have any comments or inquiries regarding the Website.

1. Information Security Initiatives

   Based on our recognition for the importance of information security, the Company carries out appropriate management by establishing a management system to deal with risks related to information security, maintaining and complying with related regulations and guidelines, and conducting periodic reviews.

2. Compliance

   The Company strives to thoroughly comply with laws, regulations, and other social norms related to information security.

3. Management of Information Assets

   The Company shall appropriately manage and strive to protect the security of information assets (including Personal Information and Specific Personal Information) in order to ensure Confidentiality, Completeness, and Availability while preventing any unauthorized access, leakage, loss, or damage.

4. Response to Incidents and Accidents

   The Company strives to prevent incidents and accidents related to information security. In the event that an incident occurs, the Company will promptly respond to the incident or accident, investigate the cause, and strive to prevent recurrence.

5. Education on information security

   The Company educates all executives and employees on the importance of proper management of information assets, and continuously conducts education on information security.

6. Initiatives for Digital Transformation

   As the Company engages in digital transformation to create new added value and transform our business model, we place the highest priority on providing safe and secure services to our customers and society, and implement sufficient security measures to achieve such services.